Management Coaching and Training

In many ways developing management capacity in business is the core work of The Great Performances Group.

Our goal for our clients is success measured in maximum sustainable profits, sustainable and well-managed growth and market share, and a clear end-game. Good management is the key to each of those goals.

Effective management consists of nine behaviours:

  1. constantly building the team; specifically hiring and onboarding of the right people;
  2. communicating clearly (understanding communication is more about listening and understanding than talking), especially
  3. bringing out the best in team members through specific, frequent, and positive feedback;
  4. rapidly creating order in chaos and rallying others around positive solutions;
  5. designing processes and projects that understand and leverage the financial, behavioral, and operational realities of the organization;
  6. mentoring, training, and developing others;
  7. being highly productive and modeling productivity for the rest of the organization (understanding productivity is not about volume or speed, but about quality, sustainability, and effectiveness);
  8. effectively managing resources like time, money, and human talent in a way that adds maximum value to those areas that are the domain of the manager;
  9. acting as a shield for their team: ‘absorbing’ the pushes and pressures of the ‘outside’ and taking responsibility for appropriately filtering, converting those forces into fuel for growth

Management Coaching and Training

The Great Performances Group builds stronger management teams in three ways:

  1. Providing assessments, reviews, and feedback of current states, and opportunities for growth;
  2. Working directly with individual managers to improve communication, and productivity;
  3. Training individual or groups of managers in specific toolkits, including: Positive Feedback Management (productivity and retention), project management, change management, Growth Sequences (productivity), and training or adult education (train the trainer).

Assessments and Reviews

Having an accurate picture of the current state of affairs is a precondition for any valid decision-making at all. Most errors that result in the failure of various strategies, are the consequence of answering the wrong question.

We work with your management team to understand:

  • your market
  • employee sentiment
  • your financial reality
  • the productivity of your people and systems
  • general costs and opportunities in your business
  • management effectiveness

We use online survey tools,  face-to-face interviews, and round-table conversations to collect the data and flavour of your organization. We issue detailed reports that celebrate your wins and your strengths, and outline simple concise action items we believe will leverage growth and change.

Management Coaching

Managing others is perhaps the most complex area of business because it involves humans and relationships. No two people, no two teams, and no two days are ever the same, because of the ‘people’ variable.

The Great Performances Group provides one-on-one coaching to help your managers develop:

  • stronger communication skills – including active listening, and managing effective feedback;
  • improving personal productivity through better priority management (what others mistakenly call ‘time management’);
  • improving team productivity through positive feedback management.

Management Training

Many areas of management are universal, and are often not executed well simply because of a lack of knowledge. In these cases a lot can be accomplished in a couple of hours of training, and some follow-up.

Bring your managers together for a morning and increase their ability to manage effectively in a number of different areas.

  • Positive Feedback Management – using clarity of outcomes, great communication, and creating managed feedback loops to improve engagement, retention, and productivity. Positive Feedback Management is the ONLY tool that will consistently create these results.
  • Project and Change Management – just because a new direction, a new structure, or a new piece of software is a good idea, does not mean it will work. The gap is the failure to manage the project or the change. Successful Project and Change management in an organization is an art and a science. And it can be taught.
  • Growth Sequencing – learn the technique of accelerating growth through a steady sequence of wins. Get out of the endless cycle of empty meetings, endless planning, never finishing or winning, constant changes of direction to no purpose. Growth Sequences set a goal and get your team there, faster, more enjoyably, and ready to take on bigger and bigger challenges.
  • Adult Training or ‘Train the Trainer’ – adult or industrial education is a distinct subset of learning generally. If your managers are responsible for training (safety, sales, processes) there are ways that get results and there are ways to waste your time and money. We have education specialists that can train your managers to become effective, results-generating trainers.





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Doug was a joy to work with, as I pressed the reset button on our business after our main product’s market turned commodity. Though we design custom embedded systems and are challenged to explain what we do (other than “we specialize in the weird”) Doug came up to speed on our markets and talents and capabilities very quickly. He provided valuable guidance both on the process of evaluating business/product ideas (from a selection of over a dozen) to specific recommendations on some of the details of implementing the “go forward plan”. He is extremely bright, yet easy to work with, and communications were crystal clear at all times. We will continue to employ the benefits of his grey-matter in the future.

Brian Empey

Doug’s coaching and mentoring were of great value to my company as we entered and proceeded through an international business competition. With Doug’s help, our company placed in the top ten. Doug’s help was especially important in the final round when we made our pitch to an elite group of investors.

Thanks to Doug’s experience, he had the ability to intuitively understand and analyze our strengths and weaknesses and quickly provide a clear, effective plan of action for us.

Phil Bailey

I began working with Doug in 2016, following a difficult year where we faced many of the regular challenges new start-ups meet. Doug rapidly helped me take a step back from my business and implement simple yet highly valuable tools to clarify our vision, focus and address issues at a steady pace, quarter after quarter. I would recommend other small business owners to work with Doug and implement the EOS tools.

Olivier Lessard