We Deliver Great Performances For Retail
We provide extensive and specialized support for retail business owners. We know that ‘retail is detail’ and that retail businesses face unique challenges in getting and keeping market share.
We grow Retail Businesses like we grow any other business, through the Great Performances 3-Cycle approach. Some of the opportunities and challenges unique to retail that we address include:
Recruiting, staffing, and training. A huge part of retail success, especially in a bricks-and-mortar business, is conditional on the behaviour of your employees. We help you hire the right people and train them to provide the best possible experience for your customers.
eCommerce. It is becoming increasingly difficult to remain competitive in a purely bricks-and-mortar incarnation. Extending into, or moving entirely to, online sales is critical for growth and even survival. We help you prepare your business to succeed online and can provide you with all of the tools to build a profitable eCommerce presence.
Inventory and Cash Flow. Retail can be one of the trickiest places to grow aggressively because of the cost of inventory and expansion. We help you develop inventory, pricing, and cash flow strategies that allow you to grow without falling into the trap of ‘growing too fast’.
Marketing. Where B2B (Business to Business) and retail are most different is in their marketing challenges. The incredibly competitive world of attracting consumer eyeballs and footfall means that your marketing must return real and profitable returns. We use both traditional and online tools to drive growing traffic through your door.
I hired Clemens primarily because I wanted to develop a succession plan for my business. He ended up helping with so much more than just this! His guidance in defining my long-term goals, and truly imagining myself in the role I wanted to be, have been instrumental in keeping my business on the right track. Having a clear goal and step-by-step plan of how to get there is essential for success. Since I first started using Clemens in 2013 my business has increased by over 50% in sales.
– Nikki MacCallum of NikkiDesigns
Doug was a joy to work with, as I pressed the reset button on our business after our main product’s market turned commodity. Though we design custom embedded systems and are challenged to explain what we do (other than “we specialize in the weird”) Doug came up to speed on our markets and talents and capabilities very quickly. He provided valuable guidance both on the process of evaluating business/product ideas (from a selection of over a dozen) to specific recommendations on some of the details of implementing the “go forward plan”. He is extremely bright, yet easy to work with, and communications were crystal clear at all times. We will continue to employ the benefits of his grey-matter in the future.
Doug’s coaching and mentoring were of great value to my company as we entered and proceeded through an international business competition. With Doug’s help, our company placed in the top ten. Doug’s help was especially important in the final round when we made our pitch to an elite group of investors.
Thanks to Doug’s experience, he had the ability to intuitively understand and analyze our strengths and weaknesses and quickly provide a clear, effective plan of action for us.
I began working with Doug in 2016, following a difficult year where we faced many of the regular challenges new start-ups meet. Doug rapidly helped me take a step back from my business and implement simple yet highly valuable tools to clarify our vision, focus and address issues at a steady pace, quarter after quarter. I would recommend other small business owners to work with Doug and implement the EOS tools.