Where other people talk about creativity, and “thinking outside the box”, Clemens Rettich has lived outside the box his whole life. Clemens’ job is to help you see the real potential in your business, and connect the marketing, sales, financial, operational, human resources, and management to achieve that potential.
Clemens has an MBA in Executive Management, with 20 years of experience in education, management, and small business. He has supported and run small businesses, not-for-profit organizations, and community development programs and has provided support to more than 350 businesses across North America.
Clemens’ strength as a business advisor lies in his layers of experience (from musician, to high school principal, to business owner) and education (from a music degree, to communications and education, to an MBA). He makes connections others don’t. He see patterns and trends and possibilities.
Clemens believes the key to growth is a powerful network of people, and understanding that business growth is guided by rules like a science or art-form. Plans matter, but networks and knowledge matter more.
Areas of focus:
* Positive Feedback Management – an approach to results-driven, psychologically sound, effective management of people
* 360 Marketing – marketing that connects branding, sales, and operational capacity, to drive repeat and referred sales
* 360 Recruiting – team development that uses marketing and Positive Feedback Management to create a high-retention organization
John has a lifetime of experience in sales, and sales team management. More recently he has played a role in developing the tech and startup communities on Vancouver Island.
John is an experienced business coach and advisor with an extensive toolkit in:
* Sales and Sales Management training
* Innovative Business Development
* Transitioning startups into management teams
* Restructuring for efficiencies and profitability
* Team building, Coaching and Mentoring
* Territory Growth Management
* Strategic Market Positioning
Over years of coaching/consulting John has developed skills in helping entrepreneurs and business owners to reach clarity, experience relief from frustration, clarity for growth, and forward traction to grow their businesses.
Heidi’s focus is to make your work life easier. She provides administrative support for daily operations. Heidi enjoys working on client communication (emails, phone calls), scheduling, contact management (importing/exporting contacts, business card entry), transcription, organizing information, creating and formatting all types of documents including newsletters, as well as systems and standard operating procedures (SOPs). Her admin role continually adapts to the changing needs of the team.
Kellie Auld, Human Resources Advisor
Kellie Auld has the belief that people can work together collaboratively to obtain common goals if they learn to communicate effectively. Kellie is a Certified Human Resources Professional (CHRP) and she also holds Certificate in Human Resources Management (CHRM); Provincial Instructor’s Diploma (PID); and a Continuing Adult Education Certificate (CACE), a Workplace Investigations Certificate and many other certifications related to the field of human resources and training.
Kellie’s primary focus for Great Performances Group clients is performance management, and shaping respectful workplaces from a policy-driven and legal perspective. When a situation requires it, Kellie is qualified to conduct workplace investigations and provides deep follow-up support in rebuilding a healthy workplace culture.
Kellie also facilitates interactive workshops to ensure that everyone can share experiences in a safe, welcoming environment. She is as passionate about learning as the rest of the Great Performances Group.
Chirag Khasia, Business Advisor
Chirag is a business research and development professional with extensive experience in working with start-ups in Western Canada. As part of this team of business advisors he works with businesses to develop their business strategy to help them move forward and grow to the next level by planning and implementing effective business processes. Chirag is an expert in market research and business analysis to discover and sustain their competitive edge and offer efficient road-map. He also helps start-ups to obtain funding from various sources.
He has over a decade of diverse work experience in project management, research and development, administration, HR, IT and engineering in Canada, UK, Australia and India. Chirag holds Masters degree in global management from Royal Roads University, Canada and Bachelors degree in mechanical engineering from M. S. University, India. He also holds Microsoft Certified Professional (MCP) and Microsoft Certified System Administrator (MCSA) certifications from Microsoft.
Chirag believes in giving back to the community and volunteers as a Mentor for Mitacs Accelerate Program at Royal Roads University and an Advisor for Innovation Centre for Entrepreneurs at University of Victoria. He shares his experiences to help future entrepreneurs.
Tim Dumas is a business advisor who loves to work with individuals and organizations alike to lead teams into becoming a cohesive team of Guest Service Fanatics. He believes that it is by implementing the seemingly simple principles of candor and wow, an organization can begin to achieve true organizational greatness. It is with these simple principles of being candid with all organizational stakeholders and striving to wow them in every interaction that an organization can begin to become of team of Guest Service Fanatics.
Tim holds a BBA from Simon Fraser University with a double major in accounting and marketing. After practicums in sales with Frito Lay Canada Inc. and BME Chartered Accountants in Vancouver, Tim began his business career articling as an accountant with Ernst & Young LLP. Shortly thereafter, he embarked on his entrepreneurial and management journey; managing businesses in the hospitality industry from 2004 – 2014. Tim is currently involved in sales and management consulting; specializing in working with organizations to better utilize their financial information for strategic decision making and human resources leadership.
Outside of the business world, Tim can be found on the field coaching soccer, baseball and football. He has also served as the Chair of the Victoria Association of Catholic Leaders, on the board of the Catholic Independent Schools of the Diocese of Victoria, as well as on their Audit Committee. While much of Tim’s leadership style can be traced to his roots in the hospitality industry, he credits a great deal of his leadership development to his involvement in amateur athletics, especially football; as a player at St. Thomas More Collegiate in Burnaby, Mercyhurst College in Erie, PA and Simon Fraser University; and as a coach at SFU, Terry Fox High School and with the BCJFL’s Westshore Rebels. Tim and his wife Stephanie reside in Tsawwassen, BC with their five children.