Labour Shortages Are Here To Stay

Labour shortages are here to stay Well, for at least the next 10 years anyway, according to BDC's new Labour Study, published September 2018. About 39% of 1208 private businesses surveyed across Canada reported difficulties recruiting employees, and 65% of these…

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Business Modelling For Success

What is a business model? According to Peter Drucker, considered the single most important thought leader in the world of management, “a business model is supposed to answer who your customer is, what value you can create/add for the customer…

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You Can’t Fix Stupid

Creating a delightful customer experience is one of the most important things in business. Creating a delightful customer experience is also one of the most complex and difficult things to do in business.  Doing that work is so much easier when done with…

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The Supplier Relationship Advantage

Supplier relationships are not more important than customer or employee relationships. But so many business owners and business experts don't even put them in the same ballpark. They treat suppliers like the awkward cousins at Thanksgiving dinner. That is a mistake.…

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Entrepreneurship Is Not About Work-Life Balance

There is no balance. When we seek work-life balance we are seeking that doesn't exist and wouldn't be good enough if it did. Metaphors are powerful. They can change how we think. We use metaphors because they work. When we talk…

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Customer Loyalty Is Sticky Business

I heard this joke: A: When is customer loyalty not repeat business? B: Wait, repeat business isn't loyalty? A: No. It's not. And can you just answer the question now? B: No. I can't. I need some help. A: You…

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Complaining Customers Are A Gift From Heaven

The Silently Unhappy We know little about each other when things are going well. The mask stays in place. We find what you are made of when things go wrong. We find what we are made of when things go wrong and…

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Minions: Vectors For Change

Extend your reach. Great Performances rule #2 is: to grow is to delegate. But your workforce, your team, could be so much more than just a tool in the growth of your business. They could be minions of value. You believe…

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Limina – The Courage Of Decisions

You are standing at a doorway. We are always standing at a doorway. We have in each moment of our lives a choice to walk through a door that moves us into a new space, or we can leave it…

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The I Factor – The Truth Of Initiative

There aren't any in 'team' but there are 4 of them in initiative. i The i-factor, the heart of the intrapreneur: the employee who behaves like an entrepreneur within the organization. World War I saw the end of battles in formation.…

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